Help with filing your documents on Docufy.
Short answers to what people ask before and after they file. If yours isn’t here, email us and we’ll add it.
Who files my document?
A vetted partner firm files it with the agency on your behalf. Docufy prepares your forms, tracks every step and delivers the result to your vault. We don’t give legal advice; for that, speak to a lawyer of your choice.
Is Docufy a government agency?
No. Docufy is an independent private service run by Innoedge Technologies Ltd. We are not affiliated with or endorsed by any agency. A vetted partner firm files with the agency on your behalf.
Will I still need to go anywhere?
Most documents need no office visit. Driver’s licence, passport and police character certificates need one visit for fingerprints or a photo, and so do some NIN changes. The form tells you before you pay.
How long does filing take?
Each document shows a target time in business days before you start. The agency sets the final pace. You can follow every step on your phone, and we email you when you pay, when something needs fixing and when your document is ready.
What if something is missing or wrong?
The partner firm flags it and we email you. The note tells you exactly what to change. You fix it on your phone and send it back, and you don’t start again.
How do I pay?
On Flutterwave’s checkout, by card, bank transfer, USSD, QR or OPay. You enter card details on Flutterwave’s page, so Docufy never sees your card number. Your itemised receipt comes by email.
Can I get my money back?
You can cancel a draft any time before you pay, and nothing is charged. After paying, email [email protected] before the partner firm submits your filing, and we refund our service fee in full. Once the agency has your filing, the government fee can’t be refunded. If a filing fails because of our error, we refund our service fee, and the government fee where the agency can reverse it.
How do I share a document?
Open it in your vault and create a share link. Choose when it stops working (after 24 hours, 7 days or 30 days, or never) and add a password if you like. Every delivered document also has a verify link that anyone can open without an account.
Is it safe to upload my ID?
Your files are stored encrypted, each with its own key. Only the partner firm handling your filing and authorised Docufy staff can open them. Anyone else needs a share link from you, and you choose when it expires. We handle personal data in line with the NDPR and the Nigeria Data Protection Act 2023. Write to [email protected] with any data request.
Reach us on any of the channels below. We aim to reply within one business day.
Ready to start your first filing?
Pick a document, fill a short form on your phone and pay once. We do the running around.